The back office refers to the behind-the-scenes staff of a company who are not often seen in the public eye, such as accounting staff, office staff, and general affairs staff.

This back office basically manages transactions and money, so making mistakes can lead to major problems.

For that reason one way to streamline the back office is to improve work efficiency to avoid mistakes and to leave work to a system.

Among these systems, “cloud services” are used by many back office staff because they are easy to implement and the effects are easy to feel.

Thereby, this time, we will explain how back office work can be made more efficient by using the cloud.

Back office work

The back office has the opposite meaning to the front office and is responsible for the work that takes place behind the scenes of a company.

To put it simply, the job involves managing the management resources of “people, things, and money.”

If a company can manage these three things well, it will be able to enhance productivity and improve business efficiency.

Therefore, although back office work is not very noticeable, focusing on back office work can optimize the entire company, including the front office.

Challenges of the back office

In this way, back office work plays an important role in the growth of a company.

However, many back office staff are likely to be troubled by a variety of issues.

Below are three typical examples.

Lack of human resources

The biggest problem faced by back office staff is a shortage of human resources.

The reason for the shortage of human resources in back office work is the need for qualifications such as bookkeeping.

To obtain a bookkeeping qualification, you will not be able to obtain the qualification unless you study thoroughly if you start studying from scratch.

Since you will be handling the company’s management resources, you need the best talent, therefore it is very difficult to gather talent.

Heavy workload

The second reason is that the workload is heavy.

As mentioned earlier, the back office is the department that manages the company’s management resources.

As such, it needs to manage many things, including all of the company’s departments and business partners.

Furthermore, because back office work requires management of many things and is not directly related to sales, it tends to be overlooked by managements. For such reason they often decide that they cannot assign many staff to the back office.

Since a small number of people need to handle many tasks, the workload per person is large.

Telework is difficult to introduce

The last one is this.

Back office operations are departments that handle many documents in addition to management resources.

In recent years, environmentally conscious activities such as SDGs have become mainstream, in which various documents have been digitized, but we think there are still companies that use paper for communication.

When documents are created on paper, face-to-face communication is always necessary, thus it is difficult to introduce telework to the back office operations of such companies.

If paper documents could be exchanged only through PDFs and emails, it would lead to a reduction in management resources and make it easier to introduce teleworking.

Related article ➤ What is back office DX? Explaining the key points for easy implementation
Related article ➤ How to do telework? Explaining the merits and demerits of virtual desktops

How to solve the problems

As you can see, there are various problems in the back office.

So how can we solve these problems?

We recommend using “cloud services.”

By introducing cloud services to back office operations, you can carry out your work from anywhere.

Furthermore, information can be shared on a screen rather than on paper.

This makes it possible to expand the area in which back office staff are recruited from local areas to all over the country.

Increasing the number of back office personnel will resolve operational issues and enable companies to carry out their business more quickly.

In addition, by using applippli Cloud Desktop, you can migrate your entire computer desktop environment to the cloud without any complicated settings.

The cloud environment can be used by any number of people, so you can instantly share information with many people.

If you are interested, please visit our website.

applippli dx pro