We provide various types of support to companies that have introduced rental apps from our applippli Platform.We will assist you with how to use the app, recovery support in the event of a problem, maintenance, and more. If you have any questions, please feel free to contact our office.

Support for subscription apps

Inquiries about usage

If you have any questions about each subscription app, such as “I don’t know how to use it” or “It won’t start,” please contact our office. We will assist you over the phone or remotely.
*For remote operation, we will use “Team Viewer.” We will send you a separate download URL by email.

Support when an error occurs

If an error occurs while using any of the rental apps, please contact our support desk. We will check the conditions under which the error occurred (what operation was being performed, whether it occurred on multiple devices) and the usage environment, and then respond.

applippli Co., Ltd. Support Desk Contact us here (Weekdays 9:00-17:00) *We will respond in the order in which we receive your inquiries.

Inquiries regarding the operation of Yayoi products

For operations related to Yayoi products other than the apps installed by our company, please contact the Yayoi Co., Ltd. Customer Center below.

Yayoi Co., Ltd. Customer Center 050-3388-1001 (Weekdays only 9:30-12:00 13:00-17:30) *Subscription to Yayoi Anshin Maintenance Support is required.

Yayoi Co., Ltd. Customer Center 050-3388-1001 (Weekdays only 9:30-12:00 13:00-17:30) *Subscription to Yayoi Anshin Maintenance Support is required.

Maintenance

＜Common to all rental apps and Appli Cloud＞
We also provide maintenance for the rental apps and cloud services you have introduced, as well as upgrades to Yayoi and Ouken products from time to time. When legal changes occur or there is other customer request, we also upgrade the rental apps to add new functions, so please feel free to contact us.We also provide maintenance for the rental apps and cloud services you have introduced, as well as upgrades to Yayoi and Ouken products from time to time. When legal changes occur or there is other customer request, we also upgrade the rental apps to add new functions, so please feel free to contact us.
*A separate quote will be provided.

Other inquiries

We are also accepting other inquiries. Please feel free to contact our office for details.

applippli Co., Ltd. Support Desk Contact us here (Weekdays 9:00-17:00) Example: “I would like to add a rental app license”, “I would like to add a conversion data format”, etc.

applippli Co., Ltd. Support Desk Contact us here (Weekdays 9:00-17:00)  “I would like to add a rental app license”, “I would like to add a conversion data format”, etc.

List of apps

Installation process

Frequently asked questions

Troubleshooting

List of apps Installation process Frequently asked questions Troubleshooting

Operating environment

■Yayoi Hanbai/Yayoi Kaikei integration app
※The environment complies with the Yayoi system requirements.

Japanese OS	Microsoft® Windows® 11 / 10 *Japanese OS *Excludes Windows RT8.1/without SP
Compatible models (PC)	Personal computers running the above Japanese OS Intel Core™ 2 Duo or higher or processor with equivalent performance
Web browser（※2）	Microsoft Edge, Google Chrome or Mozilla Firefox (required) *Please use the latest version of the web browser supported by each OS.
Memory（※3）	4GB or more (64-bit) / 2GB or more (32-bit)
Hard disk	Required free space Yayoi Kaikei: 400MB or more（*） Yayoi Hanbai: 350MB or more（*） （*）If installing the database, additional free space is required. *Data area is required separately. *Temporary file area is required on the system drive during installation and product operation.
Internet connection	An environment with Internet access is required.
When using in a VPN/WAN environment	Remote Desktop Services with Windows Server 2022 / 2019 / 2016 / 2012 R2 / 2012 is required. The operating environment for these clients is the same as the client environment above. When printing on Remote Desktop Services/Windows Terminal Services, specify a network printer. Printing on a local printer is not supported.

*Not compatible with Windows RT.
*Standby mode and hibernation mode are not supported.
*Compatible with 64-bit OS.